Trainer

Applications Close Friday 2nd June 2023

Hours: 40 Hours - Monday-Sunday

Contract Type: Permanent

Reports to: Training Manager

Salary: Up to £33,000 per annum

Location: Central London - Plus travel when needed for openings and training related duties.

Black Sheep Coffee are looking for an experienced Trainer to join the Training team to support our ambitious growth plans. This is an exciting opportunity for someone looking to get stuck in and further develop their career in a rapidly growing business.

There will also be opportunity to travel across the UK to assist and lead various training activities.

The Role…

Training

• Deliver engaging and informative Inductions throughout the week at our Training Centre in London
• Support in the delivery of ad-hoc training, working together with the whole Training team to support in house training and Franchise Kick-off Training
• Work with the Training Manager and HR team to develop clear Career Pathways, and support in the continual development of role specific manuals
• Facilitate training for the Management Development Programme
• Content creation and development, keeping key shop KPIs in mind
• Be our LMS (Learning Management System) expert, developing the platform and utilising all key features
• Deliver and support with Coffee training, by collaborating with Coffee Coaches
• Deliver training in an engaging and effective way that is pitched appropriately for the target audience and ensures a positive return on investment.
• Collect and collate feedback, using results to ensure training is fit for purpose and reporting
• Encourage a culture of learning in all that you do, being a true Black Sheep brand ambassador

Operations

• Work with the Operations team to provide structured and engaging pre-opening training for New Shop Openings (NSOs)
• Undertake training needs analysis to evaluate performance levels and identify gaps in selling and service capability across stores
• Support with 1-2-1 coaching activities during operations, working with the operations team to develop their team.

People

• Support with various Employee Engagement activities, including but not limited to, the BSC WoW-cher programme, quarterly socials, and competitions
• Create social content to be shared throughout the business, that highlights career opportunities to the wider business
• Provide support to the People Team in growing a dynamic culture across the Support Office and in stores.
• Able to provide feedback to and coach our leaders in order to embed our behaviours and customer service guidelines into their day to day activities

About you…

This is a busy role and you will need to use your previous learning and development experience and show initiative in order to be successful.

Essential requirements – Skills, Qualifications & Experience

• ESSENTIAL: Previous experience in a training or learning and development role is essential
• ESSENTIAL: Previous experience working in QSR, hospitality sector
• DESIRABLE: Coffee knowledge
• You are super organised, proactive and solutions-focused
• You are a people person and love working as part of a team

The Perks

We are a relatively young company with a very ambitious future. You will be paid competitively and of course, can have as much free coffee and tea as you can drink as well as a great discount on our coffee beans, merch, booze & food items in store.

We work hard and we play hard too. Our summer and Christmas parties are not to be missed!

About Black Sheep Coffee…

Founded in 2013 when a group of friends decided to quit their jobs on the same day to “Leave The Herd Behind” and embark on a coffee mission of ridding the world of boring, average-tasting coffee.

Black Sheep Coffee is famous for launching the first 100% specialty grade robusta coffee and the only premium robusta bean on the market (X2 caffeine – get your buzz on!). Our Founders, Gabriel and Eirik, travel to origins throughout the year to source the best beans in the world. In fact, we are one of the few shop retailers that purchase our beans directly at the plantations, looking after the picking, drying, and washing process according to the strictest of guidelines – all in search of the perfect bean.

We have created a unique bar offer of cocktails, wines and craft beers to enjoy at Black Sheep Coffee. When working with us you’ll be able to drink as much of our amazing specialty coffee as you like with great discounts on booze and food too.

#IND1