Black Sheep Coffee Head Office

LondonUp to £33,000 Per Annum Full time

Applications Close Monday 3rd July 2023

Hours: 40 Hours - Monday-Sunday

Contract Type: Permanent

Reports to: Training Manager

Salary: Up to £33,000 per annum

Location: Central London - Plus travel when needed for openings and training related duties.

Black Sheep Coffee are looking for an experienced Trainer to join the Training team to support our ambitious growth plans. This is an exciting opportunity for someone looking to get stuck in and further develop their career in a rapidly growing business.

There will also be opportunity to travel across the UK to assist and lead various training activities.

The Role…


  • Deliver engaging and informative Inductions throughout the week at our Training Centre in London
  • Support in the delivery of ad-hoc training, working together with the whole Training team to support in house training and Franchise Kick-off Training
  • Work with the Training Manager and HR team to develop clear Career Pathways, and support in the continual development of role specific manuals
  • Facilitate training for the Management Development Programme
  • Content creation and development, keeping key shop KPIs in mind
  • Be our LMS (Learning Management System) expert, developing the platform and utilising all key features
  • Deliver and support with Coffee training, by collaborating with Coffee Coaches
  • Deliver training in an engaging and effective way that is pitched appropriately for the target audience and ensures a positive return on investment.
  • Collect and collate feedback, using results to ensure training is fit for purpose and reporting
  • Encourage a culture of learning in all that you do, being a true Black Sheep brand ambassador


  • Work with the Operations team to provide structured and engaging pre-opening training for New Shop Openings (NSOs)
  • Undertake training needs analysis to evaluate performance levels and identify gaps in selling and service capability across stores
  • Support with 1-2-1 coaching activities during operations, working with the operations team to develop their team.


  • Support with various Employee Engagement activities, including but not limited to, the BSC WoW-cher programme, quarterly socials, and competitions
  • Create social content to be shared throughout the business, that highlights career opportunities to the wider business
  • Provide support to the People Team in growing a dynamic culture across the Support Office and in stores.
  • Able to provide feedback to and coach our leaders in order to embed our behaviours and customer service guidelines into their day to day activities

About you…

This is a busy role and you will need to use your previous learning and development experience and show initiative in order to be successful.

Essential requirements – Skills, Qualifications & Experience

  • ESSENTIAL: Previous experience in a training or learning and development role is essential
  • ESSENTIAL: Previous experience working in QSR, hospitality sector
  • DESIRABLE: Coffee knowledge
  • You are super organised, proactive and solutions-focused
  • You are a people person and love working as part of a team

The Perks

We are a relatively young company with a very ambitious future. You will be paid competitively and of course, can have as much free coffee and tea as you can drink as well as a great discount on our coffee beans, merch, booze & food items in store.

We work hard and we play hard too. Our summer and Christmas parties are not to be missed!

About Black Sheep Coffee…

Join the thriving team at Black Sheep Coffee, the rapidly expanding 4th largest coffee chain in the UK. With our sights set on further growth, this is an exciting opportunity to be part of our success story.

Since our establishment in 2013, we have captivated coffee lovers with our commitment to quality and innovation. As a testament to our dedication, we have risen to become one of the leading players in the UK coffee scene.

With our continuous expansion plans, there has never been a more exciting time to join us. As a member of our team, you will have the chance to contribute to our upward trajectory and be part of our ambitious journey towards shaping the future of the coffee industry.

We foster a dynamic and collaborative work environment where your ideas are valued, and your professional growth is encouraged. With a strong emphasis on teamwork and a passion for excellence, we provide a supportive platform for you to thrive and make a meaningful impact.

Don't miss the opportunity to be part of a rapidly growing company that values innovation, quality, and the power of exceptional coffee.

Join Black Sheep Coffee today and embark on a rewarding career that offers unlimited potential.