Head of Franchise Operations

Role: Head of Franchise Operations

Location: SE1, London

Reports to: Operations & Development Director

Department: Operations

Type: Full-time

Salary: Up to £75k per annum

Position Overview:

Black Sheep Coffee is seeking a dynamic and experienced Head of Franchise Operations to lead and support our franchised sites. The successful candidate will oversee and manage a team of three Franchise Operations Managers and serve as the primary contact for franchisees post-opening. This role is operations-focused, ensuring that our franchised locations uphold the highest standards of excellence, align with company values, and achieve business

Responsibilities:

-Team Management: Lead, mentor, and manage a team of three Franchise Operations Managers, providing guidance and support to ensure their success and development.

- Franchisee Support: Act as the main point of contact for franchisees after their shop opening, addressing any operational issues, concerns, or queries promptly and effectively.

- Operational Excellence: Ensure that all franchised locations adhere to Black Sheep Coffee’s operational standards, policies, and procedures. Conduct regular site visits to ensure compliance and consistency.

- Performance Monitoring: Monitor the performance of franchised sites, analyzing key metrics and providing actionable insights and recommendations to franchisees to drive sales and profitability.

- Franchise Relations: Build and maintain strong relationships with franchisees, fostering a collaborative and supportive environment. Facilitate regular communication and feedback channels.

- Problem Solving: Address and resolve challenges and conflicts that may arise within franchised locations, ensuring quick and effective resolution.

- Strategic Initiatives: Work closely with the Operations & Development Director to develop and execute strategic initiatives that enhance franchise operations and drive business growth.

- Collaboration: Collaborate with the Head of Franchising, who is responsible for the onboarding of new franchisees, ensuring a seamless transition from onboarding to operational support.

Requirements:

- Proven experience in franchise operations management or a similar role within the hospitality or retail industry.

- Strong leadership skills with experience managing and developing teams.

- Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with franchisees and internal stakeholders.

- Analytical mindset with the ability to interpret data and make informed decisions.

- Problem-solving abilities and a proactive approach to addressing operational challenges.

- Strong organizational skills and attention to detail.

- Ability to travel regularly to franchised locations as required.

Benefits:

• Annual discretionary bonus - up to 15% of salary paid in previous year
• Unlimited coffee - Barista made from any of our stores
• 50% discount on food & smoothies from any of our stores
• Free breakfast in the office and commercial coffee machine
• Quarterly team socials and a fully stocked drinks fridge

We are a relatively young company with a very ambitious future. We work hard and we play hard too. Our summer and Christmas parties are not to be missed!

About Black Sheep Coffee:

Founded in 2013 when a group of friends decided to quit their jobs on the same day to “Leave The Herd Behind” and embark on a coffee mission of ridding the world of boring, average-tasting coffee. Black Sheep Coffee is famous for launching the first 100% specialty grade robusta coffee and the only premium robusta bean on the market (X2 caffeine – get your buzz on!).

Our Founders, Gabriel and Eirik, travel to origins throughout the year to source the best beans in the world. In fact, we are one of the few shop retailers that purchase our beans directly at the plantations, looking after the picking, drying, and washing process according to the strictest of guidelines – all in search of the perfect bean.

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