Operations Manager

Black Sheep Coffee Head Office

SouthwarkUp to £45,000 Per Annum + Quarterly Bonus SchemeFull time

Hours: Full-time

Pay: Up to £45,000 Per Annum

Location: London and South Regions

Are you a Black Sheep? If you have an itch to shake things up, be different and challenge the status quo then maybe we can help each other out. We are looking for an Operations Manager who wants to be a part of an inspired and expanding team.

As an Operations Manager, you will be joining a fast-growing business with a rewarding and dynamic culture. Reporting directly into the Operations Director you will be accountable for a cluster of London shops, their sales growth, operational performance, marketing, people development and succession planning, health and safety and customer experience. The right candidate will have plenty of opportunity to progress within the company.

What you'll be doing

  • Ensure that your teams strive to beat deadlines and KPIs
  • Understand your sites individual sales patterns and have a plan in place to achieve growth for each
  • Keep informed of local competitors, new openings, their opening hours and trading patterns to develop plans to counter any impact
  • Take ownership of your area’s P&L and make time to understand reports, the impact on profitability
  • Own and drive the communications cascade to your managers and teams
  • Ensure that you have a strategy for your area that is well communicated and in line with the wider business goals
  • Driving team happiness and moral by ensuring that they and the work they do is valued
  • Foster a strong sense of teamwork within your area and drive ‘one team one dream’ values across Black Sheep Coffee
  • Expect and drive exceptional service and customer interactions within your team
  • Encourage managers to build engagement between their teams and customers through the Black Sheep app and loyalty schemes
  • Create and implement an ideal family tree across each of your shops
  • Support our expansion and growth into a new territory

What we're looking for

  • An innovative and conceptual thinker, passionate in all that you do
  • An exceptional communicator and team player
  • Experience of working across and motivating multiple stakeholders, and managing multiple stores
  • Project management skills
  • Strong commercial understanding
  • Must have a minimum of 2 years’ experience within the specialty coffee or hospitality sector

About Black Sheep Coffee…

Join the thriving team at Black Sheep Coffee, the rapidly expanding 4th largest coffee chain in the UK. With our sights set on further growth, this is an exciting opportunity to be part of our success story.

Since our establishment in 2013, we have captivated coffee lovers with our commitment to quality and innovation. As a testament to our dedication, we have risen to become one of the leading players in the UK coffee scene.

With our continuous expansion plans, there has never been a more exciting time to join us. As a member of our team, you will have the chance to contribute to our upward trajectory and be part of our ambitious journey towards shaping the future of the coffee industry.

We foster a dynamic and collaborative work environment where your ideas are valued, and your professional growth is encouraged. With a strong emphasis on teamwork and a passion for excellence, we provide a supportive platform for you to thrive and make a meaningful impact.

Don't miss the opportunity to be part of a rapidly growing company that values innovation, quality, and the power of exceptional coffee.

Join Black Sheep Coffee today and embark on a rewarding career that offers unlimited potential.