Supervisor - Abu Dhabi / Dubai

Black Sheep Coffee Dubai

Dubai•AED 5,500•Full time

Black Sheep Coffee, from London with nearly 100 shops worldwide, is landing in Dubai in 2024! We're searching for a cheerful Supervisor who's passionate about coffee and spreading joy.

Are you ready to #LeaveTheHerdBehind and join us in revolutionizing coffee? Be part of the special crew that makes every coffee moment shine at Black Sheep Coffee! 🌟👩‍🍳☕

Your role will include but is not limited to...

- Professionally handle customer issues and empower the team to prioritize customer needs and recommend products.

- Excel in a customer-facing role with strong product knowledge and a passion for specialty coffee.

- Communicate clearly with the team, setting goals and providing regular feedback to foster a positive work environment.

- Collaborate with the store manager for effective team development.

- Manage sales targets and minimize waste, especially for food items; adept at stock management.

- Ensure efficient team scheduling and maintain high standards of cleanliness and hygiene.

- Quickly address in-store issues, including maintenance and emergencies, in a calm and efficient manner.

- Uphold food safety standards and demonstrate confidence in DM & AD standards during inspections.


- Minimum 5 years of experience in customer service or hospitality in the UAE, supervisory roles preferred.

- Strong communication and teamwork abilities, aimed at creating exceptional customer experiences.

- Leadership qualities with a dynamic and proactive approach to team management.

- Fluency in English is a must; additional language skills are advantageous.

Perks & Benefits:

- A competitive salary of 5500 AED, along with performance-based incentives.

- Comprehensive health and wellness benefits to employee and eligible dependents.

- Annual flight ticket from Dubai to your home country.

- Free food and beverages provided during shifts.

- Annual Leave to ensure work-life balance.

- Access to professional training and development opportunities.

- A dynamic, creative, and engaging work environment.

- Opportunities for career growth within the company.

- End-of-service benefits