Training and Growth Manager

Black Sheep Coffee

Dubai•.•Full time

Hey there! We're Black Sheep Coffee UAE, originally from London and now leading the Robusta coffee revolution in the MEA 🌍. We expanded to Dubai and Abu Dhabi, and we're not stopping there. Our mission? To rid the world of average, boring coffee! 🚀✨


We're looking for a creative and energetic Training and Growth Manager to help us continue our expansion and keep the momentum going.


Ready to #LEAVETHEHERD and take charge of our marketing efforts? Come join us and make a real impact! 🌟☕


What You'll Do:


Training & Development:

  • Design, implement, and oversee training programs for employees at shop levels.
  • Develop structured onboarding programs to enhance new hire readiness.
  • Conduct skills assessments and identify training gaps to create tailored learning solutions.
  • Deliver hands-on training sessions, workshops, and coaching programs.
  • Establish performance benchmarks and ensure continuous improvement through training.
  • Create and manage e-learning initiatives, training manuals, and SOPs.


Employee Growth & Development:

  • Develop career progression plans and individual development programs.
  • Implement mentorship and leadership programs to foster internal talent growth.


Operational Excellence:

  • Work closely with operations and HR to align training programs with business objectives.
  • Support store managers and team leads in optimizing workforce efficiency through skill development.
  • Monitor employee performance and provide actionable feedback for improvement.


Performance Measurement & Reporting:

  • Establish KPIs to measure training success and employee performance improvement.
  • Analyze training impact on business performance and suggest data-driven improvements.
  • Provide regular reports to senior management on training initiatives and employee development progress.


What You Need:

  • Bachelor’s degree in Business Administration, Human Resources, Organizational Development, or related field.
  • 3 to 5 years of experience in training or learning & development
  • Strong facilitation, coaching, and mentoring skills.
  • Excellent communication and interpersonal skills.
  • Knowledge of training software and e-learning platforms
  • Ability to assess employee performance and provide constructive feedback.
  • Proven track record of creating impactful training programs.
  • Strong analytical skills and experience in measuring training effectiveness.


Preferred:

  • Experience in hospitality in managerial or operational roles
  • Certification in training methodologies or instructional design (e.g., CIPD, ATD, or equivalent).
  • Experience working in fast-paced and high-growth environments.


Join our dynamic team at Black Sheep Coffee UAE and be part of a brand that celebrates coffee with passion and professionalism. Apply now and take your career to the next level with us! 🚀🌟