Job Title: Supply Chain Coordinator (International Markets: USA & GCC)
Location: SE1, London
Reports to: Supply Chain Manager
Department: Supply Chain / Category & Product
Employment Type: Full-time
Salary: Up to £40k
Role Overview:
Black Sheep Coffee is seeking a proactive and detail-oriented Supply Chain Coordinator to manage our international supply chain operations, with a primary focus on the USA and GCC (Middle East) markets. This role is vital to our long-term strategy to localize supply chains, ensuring efficient stock flow, optimizing logistics, supporting international stores and franchisees, and maintaining strict quality controls to ensure high-quality products. Additionally, the role will have a strong emphasis on regular price benchmarking, price reviews, and deep dives into the cost of goods to maximize margins while upholding our commitment to product excellence. If you're passionate about supply chain optimization and quality assurance, we'd love to hear from you.
Key Responsibilities:
Including but are not limited to:
- International Stock Management: Maintain optimal stock levels in the USA and GCC, aligning replenishment with demand and quality standards.
- Store-Level Inventory Control: Ensure store stock meets customer demand, creating regional delivery schedules and reducing reliance on UK imports.
- Franchisee Support: Develop onboarding materials and support franchisees in inventory and stock ordering best practices.
- Price Benchmarking & COGS Analysis: Regularly review pricing and analyze costs to optimize margins while maintaining quality.
- Category & Product Range: Lead range reviews to optimize the menu, minimize waste, and ensure profitability.
- Inventory Systems & Supplier Relations: Maintain accurate records in Nory and manage supplier relationships to uphold quality.
- Order Coordination & Tracking: Coordinate orders across time zones, handling logistics and quality checks.
- Reporting & Data Analysis: Utilize PowerBI for insights on inventory turnover, COGS, and quality trends.
- Process Optimization: Drive improvements to enhance quality and efficiency across the supply chain.
- Customer Query Management: Oversee eCommerce customer support for the USA and GCC, ensuring high service standards.
Qualifications:
- Proven experience in supply chain coordination, particularly in international markets, with a focus on the USA and GCC regions.
- Solid understanding of stock management, including cross-border stock movements, regional inventory control, and delivery scheduling.
- Strong experience in price benchmarking, price reviews, and cost of goods analysis, with a focus on maintaining product quality and maximizing margins.
- Experience onboarding franchisees, creating guides and materials focused on quality assurance and best practices.
- Proficiency in Zendesk or other ticketing systems for operational support.
- Excellent communication, negotiation, and relationship-building skills with suppliers and franchisees.
- Highly organized, with the ability to manage multiple priorities, logistics, and quality control across time zones.
- Proficient in Microsoft Office Suite, PowerBI, and the Nory inventory management system.
Benefits:
- Annual discretionary bonus - up to 15% of salary paid in previous year
- Unlimited coffee - Barista made from any of our stores
- 50% discount on food & smoothies from any of our stores
- Free breakfast in the office and commercial coffee machine
- Quarterly team socials and a fully stocked drinks fridge
We are a relatively young company with a very ambitious future. We work hard and we play hard too. Our summer and Christmas parties are not to be missed!
About Black Sheep Coffee:
Founded in 2013 when a group of friends decided to quit their jobs on the same day to “Leave The Herd Behind” and embark on a coffee mission of ridding the world of boring, average-tasting coffee. Black Sheep Coffee is famous for launching the first 100% specialty grade robusta coffee and the only premium robusta bean on the market (X2 caffeine – get your buzz on!).
Our Founders, Gabriel and Eirik, travel to origins throughout the year to source the best beans in the world. In fact, we are one of the few shop retailers that purchase our beans directly at the plantations, looking after the picking, drying, and washing process according to the strictest of guidelines – all in search of the perfect bean.
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