Store Manager

Hey there!

We're Black Sheep Coffee UAE, originally from London and now leading the Robusta coffee revolution in the MEA 🌍. This year, we expanded to Dubai and Abu Dhabi, and we're not stopping there. Our mission? To rid the world of average, boring coffee! 🚀✨

As we continue to expand and innovate in the coffee industry, we’re looking for talented individuals like you to help us seize new opportunities and drive our success.

Ready to #LEAVETHEHERD and take charge as a Branch Manager? Join us and make a real impact! 🌟☕

Your role will include but is not limited to...

- Oversee sales and profit, making informed decisions with an understanding of P&L and commercial impacts, while maintaining excellent customer service.

- Complete financial reports and stock takes accurately and within deadlines.

- Meet deadlines, understand business impact, and proficiently use systems like Fourth, Vita Mojo, and delivery platforms.

- Lead actively but allow the team to excel independently.

- Monitor service quality and consistency, providing coaching and training to employees.

- Organize team shifts for maximum customer satisfaction, including in-store and delivery services.

- Offer regular feedback, recognize potential, and encourage career progression.

- Conduct management meetings and shift briefings for effective communication.

- Maintain high standards in product quality and food safety.

Qualifications:

- At least 5 years of experience in customer service or hospitality within the UAE, including a minimum of 2 years in a comparable role.

- Strong communication and teamwork abilities, aimed at creating exceptional customer experiences.

- Leadership qualities with a dynamic and proactive approach to team management.

- Fluency in English is a must, Arabic is a plus, and additional language skills are advantageous.

Perks & Benefits:

- A competitive salary of AED10,000 along with performance-based incentives.

- Comprehensive health and wellness benefits to employees.

- Annual flight ticket from Dubai to your home country.

- Free food and beverages are provided during shifts.

- Annual Leave to ensure work-life balance.

- Access to professional training and development opportunities.

- A dynamic, creative, and engaging work environment.

- Opportunities for career growth within the company.

- End-of-service benefits

We're excited to brew up success with you!